Signage questions, answered
The real questions a Nairobi signage buyer asks before enquiring. If your question is not here, send an enquiry and we will answer it directly.
Pricing and quotes
Do you have a price list?
Every sign is made to measure, so we show an indicative starting price ("From KES ...") on each product page. The final quote follows a free site survey where we confirm size, material, mounting and access. See our pricing page for what drives the cost.
Why is a site survey needed before the final quote?
Size, substrate, power availability, mounting height and access all change the price and the fabrication method. A ten-minute survey on site lets us quote accurately so there are no surprises later.
Process and lead times
How long does a sign take to make?
Lead times vary by product. Small acrylic signs and door numbers take 3 to 5 days, neon signs 5 to 7 days, illuminated channel letters 10 to 14 days, and large pylons 4 to 6 weeks. Each product page shows its lead time.
What happens after I place a booking?
You add items to your cart and place a booking (no payment online). We call you back to confirm the details, arrange a site survey, and send a final quote. Once you approve, we fabricate and install.
Local and installation
Do you install outside Nairobi?
We are based in Nairobi and cover the greater metro area including Westlands, Kilimani, Karen, Industrial Area, Embakasi and surrounding towns. For projects further afield we travel with the cost quoted in the survey.
Do I need a county permit for a shop sign in the CBD?
For fascia and projecting signs in Nairobi CBD, a county permit is usually required. We advise on the requirement and can support the application as part of the project.
Materials and durability
Which material lasts longest outdoors?
Powder-coated aluminium and cast acrylic are the most durable outdoor options. LED modules rated for outdoor use last 5 to 10 years. Our signage materials guide compares every material by indoor and outdoor lifespan.
Are LED neon signs safe indoors?
Yes. Flexible LED neon runs on low voltage, stays cool to the touch and contains no glass, so it is safe for bedrooms, cafes and busy restaurants. It plugs into a normal wall socket.
Repair and aftercare
Can you remove an old sign before installing the new one?
Yes. Removal and making-good of the wall are quoted as part of the installation job after the survey.
Do you repair signs you did not make?
Yes. Our signage repair service covers neon, LED, acrylic, fascia panels and glass films regardless of who originally made the sign.
How do I clean and maintain my sign?
Wipe acrylic and glass faces with a soft damp cloth (no abrasives). LED neon needs no special cleaning. Outdoor signs benefit from an annual service check. See our maintenance service for scheduled plans.
Ordering and payment
Why is there no online payment?
Each sign is made to measure, so we confirm the specifications and the final price with you before any payment. The booking is a request to call back, not a checkout.